High risk
The verdict
Big changes are already under way and most of the routine work could be automated by about 2030.
What AI already does
Chat and voice bots answer most routine questions, track orders and process refunds.
What stays human
Angry customers, unusual problems and decisions that need judgement or empathy.
What to learn next
Escalation handling, product expertise, training and supervising AI agents.
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Sources: World Economic Forum, Future of Jobs Report 2025; IMF, "Gen-AI: Artificial Intelligence and the Future of Work" (2024); ILO, "Generative AI and Jobs" (2023, updated 2025); Eloundou et al., "GPTs are GPTs" (2023); Frey and Osborne, "The Future of Employment" (2013). Scores are RoboDoom's own estimates, see how we score.
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